Frequently Asked Questions

Table of Contents

 

What do I do during inspection?

Inspection is your opportunity to look at all the items going up for auction.  It is recommended that you inspect every item that you intend to bid on as they are all sold as is, therefore it is the bidder’s responsibility to ensure that they know if the item is working, have any faults, missing parts etc.  If you are not sure about an item it is best not to bid on that item.

 

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What do I do during auction?

Prior to bidding, you are required to register at front desk and receive a bidder’s number.  You will require some form of proof to register i.e. drivers licence.  Once you have your number you wait until the item you want to bid on comes up and start bidding.

 

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If there is a quantity do I have to take the lot?

If there is a large quantity of one item the highest bidder will have the option of how many items they wish to take.  If there are quantities remaining then under bidders will have the option to purchase at the same price as the highest bidders.  In some cases where the quantities are small the auctioneer will announce that he is selling “per item” but the highest bidder will be required to “take the lot”

 

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When do I pay for my items?

Approximately fifteen minutes after your last bid you may pay for your items.  All bidders have until 2:00pm Thursday [day after auction] to clear all accounts.

 

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How long do I have to pick up my items?

Once your account is paid you may start picking up your items.  If the auction is still in progress, you may pick your items up once the auctioneer moves away from that area.  Our auction rooms’ close at 4:30pm, therefore all pick ups must be loading no later then 4:00pm.  All items MUST be removed no later then the Friday following the auction.

 

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What if I change my mind about an item I bid on?

You are required to be certain of the item PRIOR to bidding as all bids are final, and you will be required to pay for the item.

 

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What if I take my item home and find a fault with it?

We have inspection day which helps prevent this happening to you, as it gives you the opportunity to test and inspect all items.  There will be no refunds so please be sure of the item prior to bidding.

 

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Do you have staff to help me pick my items up?

You are required to bring help to pick you items up.  Our staffs are here only for supervision.

 

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Do you have a delivery service?

It is up to the bidder to organise a carrier for there items.

 

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Do I have to be there to bid?

No you do not.  If you can’t make it to the auction, you may place an “absentee form”.  Please ask our staff for more information on putting in an absentee bid.

 

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Do items have reserves and if so, can you tell me what they are?

There will always be some items with reserves, although a large amount of our items are unreserved.  We are not allowed to disclose reserve prices.

 

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My item was passed in / referred.  What does this mean?

If you are bidding on an item and at the end of your bids you are told that the item is passed in it means that there is a reserve on that item and the closing bids were not close to the item’s reserve.  If you are bidding on an item and at the end of your bids your are told that the item is referred it means that there is a reserve on that item and the closing bid is close enough to the reserve that the auctioneer will review your bid at the end of the auction.  If your item is referred, you are not obligated to that bid and can choose to bid on another item.

 

Last revised: Date 24th May 2007